Reference

Legal Policy and Data Protection

Your account and personal information are protected by specific legal standards we maintain for Indonesia players.

Data ProtectionPayment VerificationAccount SecurityPlayer RightsSupport Access
sustertoto Legal Policy and Data Protection
REACH OUR LEGAL TEAM

Contact Us About Legal Matters

Team online

Email Support

Send legal inquiries to our compliance team at [email protected]. Include your account username and a clear description of your concern. Responses arrive within 24 hours on weekdays, 48 hours on weekends.

Live Chat

Our support agents in the lobby can escalate legal and data-access questions to our legal desk. Available Monday–Friday, 08:00–22:00 Western Indonesia Time. Agents speak Indonesian and English.

Account Settings

Access your legal preferences—data download, cookie settings, and closure requests—directly in your account under Privacy & Legal. Changes take effect immediately and are logged with timestamps for your records.

HOW WE PROTECT YOU

Data Security and Account Safeguards

Encryption Standard

All deposits, withdrawals and account information travel over SSL 256-bit encryption, the same standard banks use. Payment cards and banking credentials never touch our servers—they pass directly to the payment processor.

Identity Verification

Before your first withdrawal, we verify your identity using your submitted ID number and address. This step prevents fraud and ensures payouts reach the correct person. The verification process takes two to four hours on weekdays.

Session Security

Your session expires after 30 minutes of inactivity to prevent unauthorised access. You can manually log out from any device in your account security panel. Two-factor authentication is available in your settings.

Cookie Management

We use cookies to remember your login, language preference and responsible-gaming settings. You can delete cookies at any time in your browser settings or request our privacy team to clear them permanently from your account.

Data Retention Policy

Transaction records and account history stay on file for seven years to meet financial compliance requirements where local law permits. After account closure, personal data is retained for two years then deleted unless legal obligation requires longer storage.

Right to Access and Correction

You can request a full export of your data, including account activity, deposits and game history, within seven business days. Submit corrections to your profile—email, address, phone—through your account or email our legal team to verify changes.

Frequently Asked About Legal and Data

Your personal data is archived for two years after closure to satisfy financial and legal retention requirements where local law permits. After two years, all identifying information is deleted. Transaction records and withdrawal history remain on file for seven years for audit purposes only, not for marketing or targeting.

Yes. Send a data-access request to [email protected] with your account username. We send a complete export of your deposits, withdrawals, game history and profile within seven business days. The file arrives as a secure PDF attachment to your registered email.

Before your first payout, we ask for a copy of your ID number and confirmation of your registered address. Our verification team checks these details against payment records. The process takes two to four hours on weekdays. Once verified, future withdrawals clear faster.

No. When you deposit via DANA, OVO, GoPay or QRIS, your payment credentials pass directly to the processor and never land on our servers. We store only a transaction reference, amount and timestamp. Your banking details remain encrypted at the payment gateway.

We use cookies for login persistence, language preference and game-history tracking. You can manage cookies in your browser or request our privacy team to delete them from your account settings. Deleting cookies logs you out but does not affect your account balance or history.

Verification typically completes in two to four hours on weekdays. If your submission is rejected, you'll receive an email explaining why. Resubmit corrected documents, or email [email protected] to speak with our verification team directly.

Yes. Update your email or phone through your account settings under Profile. We'll send a confirmation link to your current email, and the change takes effect once you verify it. If you no longer have access to that email, contact [email protected] with ID verification so our team can update it safely.